Products purchased that are downloadable are NOT refundable.
Free evaluation software is available to enable you to “try before you buy”. If you have not tested our free evaluation versions from our download site(s) please do so before you place your order to ensure fitness for purpose of the product you are ordering.
Customers are encouraged to fully evaluate the software prior to purchasing a software license. During the evaluation period, technical support is available by sending emails to email addresses given on support pages on our website.
For reasons of privacy we do not keep track of installation, de-installation, removing or deleting of downloadable software on customers PCs and therefore we do not issue refunds for downloadable products as we cannot avoid their continued use after reimbursement.
There are absolutely no cancellations of online orders that have been programmed for download access. Nor will we accept claims of missing the immediate online links that were provided to you to download your order. There are no exceptions to this cancellation policy.